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Can't upoad picture

Valeria's picture

I have been trying for a week to upload an ID picture.. I've sent messages to Dawn with no reply and am wondering what I am doing wrong? Thanks.

Admin's picture

Valeria,

I believe Dawn attempted to reply to your questions but she ran into an issue with your email provider requiring sender verification.

What kind of image file are you trying to use and how large is it? Are you getting any sort of error message when you try to upload your picture?

P.S. I moved this topic to the "New User Issues" forum.

-Admin