Old Codger Vent
Ordered an iced tea at a local franchise eatery (not the big 3). Maybe it was the fact that the kid who was serving me looked an awful lot like Pumpkinhead (OSS 24). No eye contact and then "what do you want?" instead of "may I help you?"
Then one of my biggest pet peeves; asking "is that it?" instead of asking "will that be all?"
He spun around, poured the drink and shoved it into my hand. No thank you or you're welcome. Nothing. Zero social skills or manners. No wonder why if managers have a choice between hiring Gen Z or seniors, seniors win out every time!
/rant off
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Comments
So True
And generally immature for their age with higher levels of entitlement vs. work ethic. Though there are always exceptions - I have a youngish employee working for me who is incredibly polite, hardworking and responsible. That kid will get far in life.
must have had
great parenting. I have two millennial now adult children and everyone always makes it a point to say how mannerly they are.
I have observed the same and
I have observed the same and for some reason it makes me chuckle. LOL.
Ugh the other day I was
Ugh the other day I was ordering smoothies and after everything I said, the 20-something employee said "anything else?" in a very annoyed tone of voice. I'm always super friendly to people in customer service, so I can't stand when someone responded with rudeness!
....or you are the only one
....or you are the only one in the place and looking at the giant menu board with 3000 things on it, 30 seconds later "Are you ready to order?" Um, NO, did I say I was? I usually find this funny so I laugh and say "heck not yet look at that menu board!" which further irritates them.
So I have to say for the last year in general
customer service has for the MOST part been awful. I work in the design industry and deal with manufacturers, reps, retail, etc. daily and have been dealing with many other industries/people in getting everything set up for our move. I would say only about 2 out of 10 people across the board are actually helpful, polite, and what customer service should be. I will agree that usually the older generation workers are more polite plus happy to have a job, but I will say personally I feel that most of the lack of manners/work ethics come from the change in parenting style. I know many many people who hire people and especially younger generations and they all say the same thing about lack of work ethic, respect, and manners.
That being said, everyone is also entitled to a bad day especially working in the food service industry, it sucks, but I would be mortified if SD or any of our future children acted that way. Manners and respect are a huge thing for both DH and I.