So fellow step people lol I have an issue and need some input. My SO has full custody of his two boys and their mom is ordered to pay CS. It's been about a year and half since she was ordered by the court but my SO just recently started going through the child support office to collect because we figured that was the only way she was ever going to start paying. Well it took them awhile to get everything in order and start collecting, by collecting I mean garnishing her wages. It took them about two months to get that done because she lives in New Jersey and we live in GA. Ok so that part is done and the CS office told my SO that it would take 6 weeks to process and for him to receive his CS card once the first payment was received. The 1st payment was processed on Dec. 2nd and still here we are with no card. Today marks the 6 week deadline. That's really not the issue here tho. My SO calls last week to see where it is and they tell him he needs to call the place where the card is actually sent from so he does and they are asking for the last deposit amount then proceed to ask for the last transaction amount which he then says he never received the card so there shouldn't be a last transaction amount.... hmmmm... then tell him they need to transfer for him and put him on hold forever. I'm talking over 20 minutes. Well he eventually hangs up and tries the next day, same thing except he's doing this all on his lunch break so he doesn't have time to set on hold very long. Has anyone else experienced this at all???? 

Second part..... any advice on this is also helpful. So it could be just me or something is up. I have been thinking that either him or his older kid has got the card and just not telling me. I asked him today if he has tried calling them again and he said no so I ask him what he's trying to do about it and he says he doesn't know what else to do.... so I finally tell him what I've been thinking about he's already got the card and not told me and he starts getting a lil mad and defensive about it and says I'm wrong for even thinking that about him and I'm just used to having guys like that but he's not so I shouldn't even think that way..... now I'm even more worried that he has lied to me... I told him instead of reassuring me that my feelings about that are wrong he gets upset so that makes him look even more guilty. Of course I walk away when he starts pulling the well I should know better than that, that he would never do anything like that so he has a right to get upset about it. He comes to me a few minutes later on hold with someone and says I shouldn't think he would ever do anything like that to me or us but I'm still wondering if I should look into this more or it's just my insecurities. Thanks for reading y'all!