I think this should be a new mantra we ST'ers keep at the forefront of our interactions with HCBPs, SKs, DH/DWs, even down to friends, etc.  I once read that you are what you consistently do.  So, of course, toss out the outlier days or moments, but pay attention to what is consistent, and you'll never be disappointed or surprised.  As they say, a tiger cannot change its stripes, by and large.  However, I do think in many circumstances, if a person's willingness and desire for change is there, they can and absolutely will make strides - no matter who you are, where you come from, or what yo